SAP CRM 7.0 Service Management Consultant — 1-Year Contract (Hybrid, Toronto)

Title: SAP CRM 7.0 Service Management Consultant — 1-Year Contract (Hybrid, Toronto)

A leading Tier-1 Canadian financial institution is seeking a Senior SAP CRM 7.0 Service Management Consultant for a 1-year contract engagement based in downtown Toronto (hybrid/remote, GTA-based candidates only).

About the role:

This is a hands-on functional configuration role supporting enterprise SAP CRM Service Management processes. You will configure, support, and enhance service management workflows within SAP CRM 7.0 — including service contracts, service orders, complaints, and case management — and work closely with business and technical teams throughout the engagement.

What you'll do:

Configure and support SAP CRM 7.0 Service Management processes end-to-end Work with service contracts, service orders, complaints, and case management scenarios Manage CRM master data setup, transaction types, and action profiles Configure CRM Web UI components and business role setup Support the full service request lifecycle from intake through resolution Collaborate with business stakeholders, technical teams, and the broader SAP program

What you bring:

Senior-level, hands-on SAP CRM 7.0 Service Management configuration experience Deep knowledge of service contracts, service orders, complaints, and case management Strong familiarity with CRM master data, transaction types, and action profiles Experience with CRM Web UI configuration and business role setup GTA-based — must be local for client requirements Financial services experience an asset

Engagement details:

Duration: 1-year contract Location: Downtown Toronto (hybrid/remote) Start: August 2026